Shipping Policy
International Shipping
We currently offer shipping internationally to most countries. International Orders are shipped through DHL.
Customs, Duties, and Tax Fees
Our checkout costs include customs, duties, and tax fees on international orders. There will be no additional fees to receive your order!
Processing Time
Orders are typically processed within 1-2 business days after payment is received. However, during peak seasons or special promotions, processing times may vary. You will receive an email notification with tracking information once your order has been shipped.
Shipping Methods and Costs
We offer several shipping options to cater to your needs. Shipping costs are calculated based on the weight, size, and destination of your order. You can choose your preferred shipping method during the checkout process. Please note that shipping costs are non-refundable.
Delivery Times
Delivery times may vary depending on your location and the shipping method selected. While we make every effort to meet estimated delivery times, please understand that unforeseen circumstances (e.g., weather, customs delays) may impact delivery dates. We do not guarantee delivery dates but will provide you with tracking information so you can monitor the progress of your order.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the carrier's website.
Missing or Lost Shipments
In the rare event that your order is lost or missing, please contact our customer support team. We will investigate the issue and work to resolve it promptly. Please note that we are not responsible for items stolen after delivery has been confirmed.
Refund Policy
As a general rule, we do not offer refunds for any purchases made on our website. All sales are final, and once an order is placed and payment is received, it is considered a binding transaction.
Exceptions
While we adhere to a no-refund policy, there may be exceptions in specific circumstances, such as:
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Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 15 days of receiving the product. We will work with you to resolve the issue, which may include a replacement or store credit at our discretion.
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Shipping Errors: In the event of a shipping error on our part (e.g., wrong item shipped or missing items), we will rectify the mistake by sending the correct item or offering a store credit.
We reserve the right to update and modify this shipping policy at any time without prior notice. Please review this page periodically to stay informed about any changes.
We deeply appreciate each and every customer, and customer satisfaction is our highest priority. If you have any questions or concerns please reach out via our Contact page or by emailing grimoireaccessories@gmail.com!